Live safely & well at home - with FirstStop Advice



FirstStop Advice is an independent, impartial and free service provided by the national charity Elderly Accommodation Counsel (EAC) in partnership with our local and national partner organisations.

The service is for older people, their families and carers. It aims to help you get the help or care you need to live as independently and comfortably as possible. Whether you want to remain living where you are now, or to move to somewhere that suits you better, we are here to discuss your options. 

You can access FirstStop Advice via our national Advice Line or one of our local partners.

View our brochure Live safely and well at home

More about our national advice line

More about our local partner services


If you’re not looking for advice at the moment, and just need information, then flick over to our HousingCare pages. There you will find:

HOOP tool - Interactive tool to help older people choose whether to move or stay in their own home

How well does your home suit you?

If you are looking for guidance, but not ready to talk to us yet, try our ‘How well does your home suit you?’ interactive tool. This provides suggestions for dealing with common problems older people may face.
Care Act guidance spells out I&A duties of LAs

As anticipated, the Statutory Guidance to Local Authorities on the interpretation of the Care Act 2014 sp

FirstStop project helps older people benefit from £1m income
FirstStop project helps older people benefit from £1m income

A project designed to help older people manage their money better has brought in an additional £1.07m of


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