Welcome to FirstStop!



FirstStop Advice is an independent, free service provided by the national charity Elderly Accommodation Counsel (EAC) in partnership with other local and national organisations.

The service is for older people, their families and carers. It aims to help you get the help or care you need to live as independently and comfortably as possible.

You can access FirstStop Advice through this website, our national Advice Line or one of our local partner organisations.

View our brochure Live safely and well at home

More about the website

More about our national advice line

More about our local partner services


If you’re not looking for advice at the moment, and just need information, then flick over to our HousingCare pages. There you will find:

HOOP tool - Interactive tool to help older people choose whether to move or stay in their own home

How well does your home suit you?

If you are looking for guidance, but not ready to talk to us yet, try our ‘How well does your home suit you?’ interactive tool. This provides suggestions for dealing with common problems older people may face.