Live safely & well at home - with FirstStop Advice



FirstStop Advice is an independent, impartial and free service provided by the national charity Elderly Accommodation Counsel (EAC) in partnership with our local and national partner organisations.

The service is for older people, their families and carers. It aims to help them get the help or care they need to live as independently and comfortably as possible.  

This website provides information for . . .

  • Older people – about what FirstStop can do for you, and how to access it;
  • Advice service providers – to help you develop your services for older people;
  • Service commissioners – to explain what FirstStop can and could offer in your area.

FirstStop Advice for older people

Whether you want to stay living where you are now, or move to somewhere that suits you better, we are here to provide information, discuss your options and help you get what you need.

Read more in our brochure Live safely and well at home

Our national Advice Line is free to call on 0800 377 70 70, or email us.

Most of our local partner organisations offer face-to-face advice and guidance.

Find your local FirstStop service.

FirstStop Advice for advice service providers

This website provides access to many useful, free resources.

We are also keen to work with you to help develop and/or deliver a comprehensive housing and care options advice service for older people in your area.

Contact us

FirstStop Advice for service commissioners

We are keen to work with you and your local partners to help develop and deliver a comprehensive, local housing and care options advice service that will meet the needs of older people in your area.

Contact us

HOOP tool - Interactive tool to help older people choose whether to move or stay in their own home

How well does your home suit you?

Take a look at EAC's Housing Options for Older People (HOOP) tool for a simple illustration of what FirstStop Advice is all about. It's designed to help users identify difficulties and provides suggestions for dealing with these. Users can also share their diagnosis with FirstStop Advisors for a personal response.

Open HOOP tool

FirstStop Live Chat service stepped up
FirstStop Live Chat service stepped up

FirstStop's Live Chat service is now available on a regular basis 5 days a week.

HOOP tool makeover unveiled
HOOP tool makeover unveiled

This week sees the launch of an upgrade to EAC’s popular online HOOP tool.


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