FirstStop website

This website will grow to provide a comprehensive source of information for older people, their families and carers. Its local content will gradually increase, and it will also provide a forum for older people to share their experiences of care with others.

Features

We aim to deliver a rich and informative experience to enable the majority of users to access all the information and guidance they need, without having to call our Advice Line. We plan to create alternative ways of accessing information including ‘decision trees’, electronic books, searchable databases and interactive forums. We particularly want to encourage older people to get involved in informing and advising their peers, and we look forward to creating local FirstStop experiences with the help of local partner agencies.

Integration

The site is being developed as part of an integrated IT system for FirstStop, including its telephone system and CRM (customer relations management) system, designed to:

• enable FirstStop Advisors to support and guide website users in real time;
• accommodate growth in the scale of FirstStop’s operations;
• facilitate close working arrangements with local agencies.