FirstStop Advice

FirstStop Advice is an independent, impartial and free service offering advice and information to older people, their families and carers about housing and care options for later life.

The service is provided by Elderly Accommodation Counsel (EAC) in partnership with a number of other national and local organisations, and brings together a wealth of expertise to help older people explore the options and choices open to them. We can provide specialist help on any aspect of care, support or housing for elderly people, including financial issues as well as statutory rights and entitlements.

A growing network of affiliated FirstStop Local services bring additional local knowledge, and in many cases can offer face-to-face advice including home visits. It is therefore our aim to now work closely with national and local partners who want to further develop the FirstStop model.

First Contact Services workshop July 2014
EAC Housing Awards 2013 gallery

Elderly Accommodation Counsel

Elderly Accommodation Counsel’s aim is to help older people make informed choices about meeting their housing and care needs. It was founded in 1984, and became registered as a charity in 1985. It is now more commonly known as EAC.

Having delivered a free, impartial and highly regarded information and advice (I&A) service to the public since 1985, from 2002 we made repeated efforts to build the scale and reach of the service by forging partnerships with other organisations. In 2008 these efforts resulted in the launch of FirstStop, a comprehensive I&A service covering care, housing and associated financial matters.

Work with us

We are always looking to work with new national and local partners who share our vision of improving access to independent and expert housing & care options advice for older people and their families. FirstStop already works with a wide range local partners across the country, which has allowed us to help more than 30,000 older people in the last year alone, and we anticipate that in 2015/16 that number will increase. So if you are interesting in either working with us, and joining our network, or sponsoring FirstStop Advice, then see below for more information.


If you would like to join our network of partners then we would love to hear from you. View our Partners page for more information on who we are working with at the moment and how you and your organisation can work with us.


If you are in a position where you would like to discuss sponsoring FirstStop to develop or enhance an Information & Advice service, then find out more on our Sponsors page.

Frequently asked questions

How do I become a FirstStop partner?

We would love to hear from you if you would like to work with us in order to benefit older people and their families. Read our partners page for more information on how to become a FirstStop partner.

What support do FirstStop partners receive?

We’re committed to supporting the organisations that we work with, we are therefore able to offer a wide range of supporting resources which includes training on housing and care options and localised versions of our publications and toolkits. Find out more here: Our resources

How is FirstStop currently funded?

For the last few years we have received the majority of our funding from the Department for Communities and Local Government (DCLG), although we have also received funding for other bodies of work, such as the Live Safely and Well at Home project by Nationwide.

Who are the current FirstStop partners?

We have a number of national and local partners. National partners include; Independent Age, Beacon and the Society of Later Life Advisers (SOLLA). Our local partners include; Age UKs, local authorities and a number of Home Improvement Agencies. Find out more here: Local partners

Quotes about FirstStop

“As we grow older we may not just need to change how we live, we might also need to change the homes we live in. For some older people, this can be an overwhelming prospect, so the free information and advice and practical support provided by FirstStop is invaluable”
Brandon Lewis Housing & Planning Minister
“Having someone to talk, someone who knew what they were talking about was wonderful”
FirstStop Caller
“Without the support of the local FirstStop services, people would have struggled on and endured a lower quality of life and wellbeing”
Dr Gemma Burgess Cambridge Centre for Housing and Planning Research