Advice and information services for the public

FirstStop Advice Service

If you would like to get in touch with one of our trained advisors to discuss any matters relating to housing, care or related finance, then you can contact our advice service in any of the following ways:

Read our information factsheets:
Livechat: Available via the HousingCare website five days a week. (Monday to Friday, 10:00am – 4:00pm)
Write: EAC FirstStop, 3rd Floor, 89 Albert Embankment, London, SE1 7TP
Get further help from EAC and FirstStop:

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The main website for Elderly Accommodation Counsel is mostly seen as a national database of specialist housing and care services for older people, but it also has a wide range of information and advice materials available to download or view online. The website includes:

  • Our accommodation directory of specialist housing and care homes
  • A national home services database to help you find services in your area, such as gardening, home help or transport
  • Access to our library which contains hundreds of useful publications from a range of organisations
  • Our self-help toolkits

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Guides and factsheets

FirstStop publish a range of guides and factsheets which provide information to older people and their families on a range of topics, including Housing & Care Options for Older People, Choosing and Paying for a care Home and Buying a retirement property.

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Housing Options for Older People (HOOP)

HOOP is a technique for appraising options, and incorporates 2 main elements:

  1. a comprehensive assessment of your current housing;
  2. identification of any information you need about possible solutions or alternatives.
It takes the form of a questionnaire, asking you to focus in turn on different aspects of your home situation – size, condition, comfort, location, managing, costs and so on. It is designed for use by older people themselves, or working with an advisor.
Either way, HOOP will help you identify what information you need, and help you find it. It may also make you aware that some advice or other help would be welcome, and if so, will guide you to the most appropriate agency to provide this.

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Home from Hospital toolkit

Returning home after a stay in hospital can often highlight the need for support services at home that you may not have thought of, or needed, before.

Sometimes a hospital stay is unexpected and arrangements will need to be made at short notice, however often admissions are planned and services can be prepared well ahead of time.
In either case it is a good idea to be aware of what help is available locally and consider who you might contact if you were no longer able to perform daily tasks such as cleaning, cooking or driving.
This toolkit provides information on the various forms of assistance that might be available in your area and identifies organisations that may offer these services.

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A housing MOT service for older people in Manchester

The service provides what we call a ‘Housing MOT’ for older people. We provide a place where people can look online to research their housing options, speak to someone on the telephone or have a visit at home. It links up other services across the City including Care and Repair, Age UK, Manchester Equipment & Adaptations Partnership (MEAP) and the Age Friendly networks to ensure that the right advice can be given to individuals.

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