Contact us

Advice line

FirstStop's Advice Line is open Monday to Friday, 9am to 5pm, to offer the best independent information and advice available on all aspects of care and housing for older people.

Tel: 0800 377 7070 (from mobiles/overseas +44 203 519 6002)
E: info@firststopadvice.org.uk

Management Team


Frances Auger - National Advice Line Manager

T. 020 3519 6011
E. frances.auger@firststopadvice.org.uk


Dave Eldridge - New Partnerships Programme Manager

T. 07542 768 772
E. dave.eldridge@firststopadvice.org.uk


Alice Copping - Consultant, Managing Money Better project

T. 07796 460 826
E. alice.copping@firststopadvice.org.uk


John Galvin - Chief Executive EAC

T 020 7820 7867
E. john.galvin@eac.org.uk

Local partners

Details of our local partner organisations can be found on our FirstStop Local Services page

Promote the FirstStop service

All professions and volunteers who work with older people are welcome to signpost clients to FirstStop Advice, and we would be grateful for your help in promoting the service.

Download order form for FirstStop literature



Care Act guidance spells out I&A duties of LAs

As anticipated, the Statutory Guidance to Local Authorities on the interpretation of the Care Act 2014 sp

FirstStop project helps older people benefit from £1m income
FirstStop project helps older people benefit from £1m income

A project designed to help older people manage their money better has brought in an additional £1.07m of


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