Contact us

Advice line

FirstStop's Advice Line is open Monday to Friday, 9am to 5pm, to offer the best independent information and advice available on all aspects of care and housing for older people.

Tel: 0800 377 7070 (from mobiles/overseas +44 203 519 6002)

Management Team

Frances Auger (National Advice Line Manager)
Frances is responsible for EAC's contribution to delivering the FirstStop Advice service, including the national telephone advice line, email enquiries and the Live Chat service on EAC's HousingCare website.She and her team also refer clients to other FirstStop local and national partners and accept referrals from them.

T. 020 3519 6011
Dave Eldridge (New Partnerships Programme Manager)
Dave is responsible for managing a pilot programme, supported by DCLG, that provides grant funding to local agencies to develop and deliver housing and care options advice services.

T. 07542 768 772
Alice Copping (Consultant, Managing Money Better project)
Alice has just completed a Managing Money Better project,supported by Comic Relief, which aimed to explore ways of incorporating relevant money advice into FirstStop's core housing and care options advice services. As part of her role, Alice managed a grant funding programme supporting work with four local partner organisations.

T. 07796 460 826
John Galvin (Chief Executive EAC )
T. 020 7820 7867

Local partners

Details of our local partner organisations can be found on our FirstStop Local Services page

Promote the FirstStop service

All professions and volunteers who work with older people are welcome to signpost clients to FirstStop Advice, and we would be grateful for your help in promoting the service.

Download order form for FirstStop literature

DCLG announces new funding for FirstStop network
DCLG announces new funding for FirstStop network

Housing Minister Brandon Lewis took the opportunity of a visit to Age UK Norfolk this morning to publicly

Residents celebrate awards for best later life housing
Residents celebrate awards for best later life housing

The best retirement and extra care housing – decided by the votes of older people themselves - won nation

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