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Main office

Address: 3rd Floor
89 Albert Embankment
London SE1 7TP

Phone: 0800 377 7070 / 0203 519 6002
E-Mail: info@firststopadvice.org.uk
Web: http://www.eac.org.uk/


Media enquiries

Contacts for media enquiries

We are always happy to give our views on recent developments and discuss the work that we are involved in. If you would like to speak to an EAC FirstStop representative please refer to the list below:

EAC FirstStop Advice services: Frances Auger / Adam Hillier
FirstStop Advice network: Dave Eldridge / Frances Auger
National Housing for Older People Awards: Alex Billeter
Consultation on ‘event fees’ in retirement housing: Adam Hillier / John Galvin

Key contacts

John Galvin

Chief Executive EAC

John Galvin is Chief Executive of Elderly Accommodation Counsel

020 7820 7867
john.galvin@eac.org.uk

Alex Billeter

Projects Manager

Alex is lead Project Manager and should be contacted on matters relating to the EAC National Housing Awards, Resident Consultation Service (RCS) and our Quality of Information Mark for housing providers.

020 7820 1682
alex.billeter@eac.org.uk

Frances Auger

National Advice Line Manager

Frances is responsible for EAC’s contribution to delivering the FirstStop Advice service, including the national telephone advice line, email enquiries and the Live Chat service on EAC’s HousingCare website. She and her team also refer clients to other FirstStop local and national partners and accept referrals from them.

020 3519 6011
frances.auger@firststopadvice.org.uk

Adam Hillier

Advice and Information Development Advisor

Adam has two key roles at FirstStop; firstly he is an advisor for the national advice team, delivering free information and advice on a range of subjects inlcuding housing, care and related finance. Secondly Adam is a development advisor for EAC FirstStop and has worked on a number of projects including our self-help toolkits, FirstStop publications, new ways of delivering information & advice and editor for the FirstStop blog.

0800 377 7070
adam.hillier@firststopadvice.org.uk