Contact us

Advice line

FirstStop's Advice Line is open Monday to Friday, 9am to 5pm, to offer the best independent information and advice available on all aspects of care and housing for older people.

Tel: 0800 377 7070 (from mobiles/overseas +44 203 519 6002)
E: info@firststopadvice.org.uk

Management Team


Frances Auger - National Advice Line Manager

T. 020 3519 6011
E. frances.auger@firststopadvice.org.uk


Dave Eldridge - New Partnerships Programme Manager

T. 07542 768 772
E. dave.eldridge@firststopadvice.org.uk


Alice Copping - Consultant, Managing Money Better project

T. 07796 460 826
E. alice.copping@firststopadvice.org.uk


John Galvin - Chief Executive EAC

T 020 7820 7867
E. john.galvin@eac.org.uk

Local partners

Details of our local partner organisations can be found on our FirstStop Local Services page

Promote the FirstStop service

All professions and volunteers who work with older people are welcome to signpost clients to FirstStop Advice, and we would be grateful for your help in promoting the service.

Download order form for FirstStop literature



Finalists announced in EAC Housing for Older People Awards 2014
Finalists announced in EAC Housing for Older People Awards 2014

Consultation with 3,288 residents of sheltered and extra care housing has identified the 35 finalists in

FirstStop quality assurance framework published
FirstStop quality assurance framework published

The publication of its quality assurance framework marks an important step in the development of the Firs


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