Contact us

National Advice Line

FirstStop's Advice Line is open Monday to Friday, 9am to 5pm, to offer the best independent information and advice available on all aspects of care and housing for older people.

Tel: Freephone 0800 377 7070

Tel: from mobiles/overseas +44 203 519 6002


Live Chat via our Housingcare website (limited hours)

Read more about members of our national advice team

Management Team

Frances Auger (National Advice Line Manager)
Frances is responsible for EAC's contribution to delivering the FirstStop Advice service, including the national telephone advice line, email enquiries and the Live Chat service on EAC's HousingCare website.She and her team also refer clients to other FirstStop local and national partners and accept referrals from them.

T. 020 3519 6011
Dave Eldridge (New Partnerships Programme Manager)
Dave is responsible for managing a pilot programme, supported by DCLG, that provides grant funding to local agencies to develop and deliver housing and care options advice services. He is also responsible for a small grants programme, supported by Nationwide, to fund local outreach events.

T. 07542 768 772
Alice Copping (Consultant, Managing Money Better project)
Alice has just completed a Managing Money Better project,supported by Comic Relief, which aimed to explore ways of incorporating relevant money advice into FirstStop's core housing and care options advice services. As part of her role, Alice managed a grant funding programme supporting work with four local partner organisations.

T. 07796 460 826
John Galvin (Chief Executive EAC )
T. 020 7820 7867
John has overall responsibility for the FirstStop Advice programme, including delivery on our grant agreements with DCLG, Nationwide and Comic Relief. He is also responsible for maintaining EAC's HousingCare and First Stop Advice websites.

Local partners

Contact details of our local partner organisations can be found on the FirstStop Local Services page.

Promote the FirstStop service

All professions and volunteers who work with older people are welcome to signpost clients to FirstStop Advice, and we would be grateful for your help in promoting the service.

Download order form for FirstStop literature

Leading I&A organisations set out the case for what they do
Leading I&A organisations set out the case for what they do

A new report makes the case for integrated information and advice spanning housing, care and finance.

DCLG announces new funding for FirstStop network
DCLG announces new funding for FirstStop network

Housing Minister Brandon Lewis took the opportunity of a visit to Age UK Norfolk this morning to publicly

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