Frequently asked questions

Here are some frequently asked questions with our answers (click on the question to view the answer). For further information, please call the FirstStop Care Advice Line on 0800 377 7070 (from mobiles/overseas call: +44 203 519 6002), or email info@firststopcareadvice.org.uk.


How are care services paid for?

Council-provided services are not free of charge, and you will be expected to make a contribution towards the cost of any support you receive. In order to ensure that you are charged fairly, you will have a financial assessment from the social worker. Each local council has different charging patterns, but any money you pay towards services should be 'reasonable' and not put you in financial difficulty.

If you have concerns about what you are being charged for services, or are unsure about what services you might need please contact the FirstStop Advice line for information.

Please click here for information on assessment and services from your local council in Scotland or in Wales.


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