Frequently asked questions

Here are some frequently asked questions with our answers (click on the question to view the answer). For further information, please call the FirstStop Care Advice Line on 0800 377 7070 (from mobiles/overseas call: +44 203 519 6002), or email info@firststopcareadvice.org.uk.


My house is very draughty because it needs a new roof and windows. But I do not have the money to pay for the repairs. What can I do?

Your local Home Improvement Agency (sometimes called Care and Repair or Staying Put) or the Home Improvement Trust may be able to help. They are not-for-profit organisations that can help you repair, improve, maintain or adapt your home.


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NEW! Summer 2012 Training dates
NEW! Summer 2012 Training dates

Following the success of its Spring 2012 programme FirstStop publishes new dates for Summer 2012

Growing demand for older people's advice service

FirstStop, the independent housing options advice service for older people is rapidly expanding its local


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