How we help

Our credentials include:

Evidence of what our services deliver to our clients – older people and their families. In this area of the website we present ‘case studies’ as well as reports on an ongoing independent evaluation of FirstStop Advice by Cambridge University; 

View case studies and independent evaluation reports

Information about our quality assurance framework. This includes a statement of our vision for all EAC and FirstStop services, and the values we bring to achieving that vision. These are translated into quality assurance standards for our national services and for services provided by our FirstStop partners.  

More about our vision, values and quality assurance