How we help

Case examples

Our selection of recent case examples illustrate the kind of questions and problems clients put to us, and the ways in which we can help.

View case examples

Evidence from independent research into FirstStop

Cambridge University (CCHPR) has undertaken independent evaluation of FirstStop Advice throughout the last 4 years, and has published a number of reports, including:

All CCHPR reports, including source data, can be found on the Cambridge University website at:
http://www.cchpr.landecon.cam.ac.uk/Projects/Start-Year/2010/FirstStop-Evaluation-2010

Quality assurance

Information about our quality assurance framework. This includes a statement of our vision for all EAC and FirstStop services, and the values we bring to achieving that vision. These are translated into quality assurance standards for our national services and for services provided by our FirstStop partners.  

More about our vision, values and quality assurance