The FirstStop local network

FirstStop Advice operates locally as well as nationally. This page is about our local partner services. (click here to read about our national services)


Our local partners are organisations that provide free advice services to older people and their families about housing and/or care issues. In the main they are able to provide information and advice face-to-face, either at their office or by visiting clients at home. Some can provide ongoing ‘casework’ to assist clients to resolve difficult problems, and even practical help and support.

Local FirstStop partners help ensure that even clients who initially call the FirstStop national Advice Line can also have access to local advice and support if they need it. Conversely, local partners are able to refer their clients to the FirstStop national service for specialist advice, or to call on it themselves. EAC has a contractual relationship with its local FirstStop partners, which sets out what service they provide, and how clients will be referred between us.

There are now over 20 local FirstStop partners, some covering a whole county, some a city or smaller area.

More about the FirstStop local network

More about the services provided by our local partners


Finalists announced in EAC Housing for Older People Awards 2014
Finalists announced in EAC Housing for Older People Awards 2014

Consultation with 3,288 residents of sheltered and extra care housing has identified the 35 finalists in

FirstStop quality assurance framework published
FirstStop quality assurance framework published

The publication of its quality assurance framework marks an important step in the development of the Firs


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