National Quality Standards

Our Quality Standards Framework for EAC/FirstStop national services will be published in September 2013.

This will set out how we will deliver the FirstStop national Advice Line Service, the standards we will aim to meet and how we will measure our performance. How well our clients are satisfied with our services will be the main measure our performance.

EAC National Housing for Older People Awards
EAC National Housing for Older People Awards

As the 2014 Awards are launched, we look at what they offer our FirstStop partners

Living safely and well at home with FirstStop Advice
Living safely and well at home with FirstStop Advice

April saw FirstStop’s Living Safely and Well at Home initiative pick up speed. A joint effort by Care & R


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