FirstStop national services

FirstStop Advice operates nationally as well as locally. This page is about our national services; click here to read about our local services.


We have two linked websites, both run by Elderly Accommodation Counsel (EAC).

  • Our HousingCare website provides information – about care, housing and services for older people.
  • This FirstStop website provides details of FirstStop advice services, which offer the opportunity to communicate with a skilled advisor about your personal circumstances.

More about our websites

FirstStop National Advice Line

This is run by the charity Elderly Accommodation Counsel (EAC). It is a free service provided by our team of five advisors, each of whom can provide information and answer questions about most aspects of accommodation, support and care in older age.

More about our National Advice Line

FirstStop specialist partner services

We work closely with a number of other organisations and companies with specific expertise in financial and legal matters.

We also work with three companies to deliver our only commercial service for the public, FirstStop Moving Home Service.

Our national advisors can explain more about the work of our national specialist partners, and introduce you to them if you wish.

More about our specialist national partners

More about how we help clients to access independent financial advice

Other helpful services

There are a number of charitable or non-profit services that our advisors regularly mention to clients because they are particularly helpful and relevant. We have no connection with these services, and provide information about them simply as part of our public service role.

View other helpful services

Care Act guidance spells out I&A duties of LAs

As anticipated, the Statutory Guidance to Local Authorities on the interpretation of the Care Act 2014 sp

FirstStop project helps older people benefit from £1m income
FirstStop project helps older people benefit from £1m income

A project designed to help older people manage their money better has brought in an additional £1.07m of

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