FirstStop national services

FirstStop Advice operates nationally as well as locally in order to deliver a fully comprehensive, accessible and cost efficient service. Our main nationally-run services are:

Websites

We have two main websites, both run by Elderly Accommodation Counsel (EAC).

  • This FirstStop website provides details of FirstStop's personal advice services - what they provide, who's involved and how to access them. It also explains how we hope to expand these services in partnership with more local and national organisations and authorities. 
  • Our HousingCare website provides a wealth of information – about care, housing and services for older people.

More about our websites

FirstStop National Advice Line

This is run by the charity Elderly Accommodation Counsel (EAC) supported by a number of specialist partner organisations (see below). It is a free service, provided by our team of six advisors, each of whom can provide information and answer questions about most aspects of accommodation, support and care in older age.

More about our National Advice Line


FirstStop specialist partner services

We work closely with a number of other organisations and companies with specific expertise in financial and legal matters.

We also work with three companies to deliver our only commercial service for the public, FirstStop Moving Home Service.

Our national advisors can explain more about the work of our national specialist partners, and introduce you to them if you wish.

More about our specialist national partners

More about how we help clients to access independent financial advice

Other helpful services

There are a number of charitable or non-profit services that our advisors regularly mention to clients because they are particularly helpful and relevant. We have no connection with these services, and provide information about them simply as part of our public service role.

View other helpful services

FirstStop Live Chat service stepped up
FirstStop Live Chat service stepped up

FirstStop's Live Chat service is now available on a regular basis 5 days a week.

HOOP tool makeover unveiled
HOOP tool makeover unveiled

This week sees the launch of an upgrade to EAC’s popular online HOOP tool.


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