The FirstStop local network

Formal partners

There are now over 20 formal local FirstStop partners, some covering a whole county, some a city or smaller area. Over half are Age UKs or Age Concerns, a number are Home Improvement Agencies and there are also local authorities and independent not-for-profit organisations.

Thanks to support from DCLG, and previously the Big Lottery Fund, over the last four years EAC has been able to help fund housing options advice services run by some of these partners. A new DCLG funding programme is supporting 15 services at the present time.

View details of all FirstStop local partners and the services they provide.

Informal parterships

Over the years, EAC has forged collaborative arrangements with many more local advice services. We have made it our business to know what they do, so that we can confidently signpost clients to them for information or services that we can't provide. Similarly we have always encouraged other agencies to signpost to us whenever they think we could be of use.

This collaborative approach underpins the FirstStop model, and we continue to work closely with many organisations with which we do not have a formal contractual arrangement.

The Care & Repair England network
Through our national partner Care & Repair England we, and all FirstStop partners, are plugged into a number of projects which can provide support to our clients.

For example, we have access to a growing number of older peer advisors, volunteers and support groups through its Silver Links pilot projects currently operating in Bristol, Leeds and Manchester.

First Contact services
First Contact schemes encourage local service providers to work together to identify vulnerable people in their community and connect them to the services they need to be healthy, safe and independent. 

FirstStop has made contact with 34 First Contact schemes in England and Scotland, and offered the support of the FirstStop partner network wherever useful. Conversely FirstStop partners can access the detailed local knowledge that First Contact service managers and members have. Click here to locate FirstContact services.

Finalists announced in EAC Housing for Older People Awards 2014
Finalists announced in EAC Housing for Older People Awards 2014

Consultation with 3,288 residents of sheltered and extra care housing has identified the 35 finalists in

FirstStop quality assurance framework published
FirstStop quality assurance framework published

The publication of its quality assurance framework marks an important step in the development of the Firs


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