Age Concern Manchester

Established in 1976, Age Concern Manchester is an independent charity which works to support older people and their carers within the City of Manchester area. The charity has many services for older people across Manchester including Advice, Care Home Advocacy, Financial Appointeeship, Counselling, Ageing Well clubs, Home Care, Day Care and a Residential Care Home.

Age Concern Manchester

Our services

Advice and Information

Age Concern Manchester’s Advice Service offers information, advice and support to people aged 60 or over in the Manchester area on a wide range of issues. We also welcome enquiries from carers, family members or friends of older people who may need some support.

Working from our City Centre offices, our friendly, professional and fully trained Advice Team are able to offer support which is tailored to the needs of local older people. We ensure that all older people contacting our services are offered a holistic assessment which looks to identify any help which they may need with their benefit entitlement, looking after their home or adapting their home to meet their needs. All advice offered is free and confidential.

Examples of issues which we can help with include

  • Checking your benefit entitlement

  • Helping with benefit claims

  • Challenging adverse benefit decisions

  • Accessing social care services

  • Identifying your housing options

  • Dealing with debt or utility bills

This is by no means a list of everything we cover. If you think we could help, if you have a question that you have been trying to find an answer to or if you need any advice on other issues please contact us.

We offer advice and information by telephone, letter, email or face to face at the following venues:

  • Age Concern Manchester offices, 24 Mount Street, Manchester, M2 3NN

  • Age Concern Manchester Charity Shop, 10 The Birtles, Wythenshawe, M22 5RL. Fridays, by appointment only.

For those people who are unable to come to us, we do offer a home visiting service.

Case study

Mrs G was referred to our service by the local Community Falls Team as she required support to access an assessment for adaptations to remain in her home and also to check that she was in receipt of all benefits she was entitled to. Mrs G was allocated to one of our advisors, who visited her at home to carry out an initial assessment of her needs from our service.

Mrs G had multiple physical disabilities which made it difficult for her to mobilise at home. She was also at risk of falls. Our advisor referred Mrs G to the local Aids and Adaptations team who carried out an assessment and agreed to install a through-floor lift and other small adaptations to enable Mrs G to remain in her home. Mrs G was supported through the assessment process and we maintained contact with her until the adaptations were installed to her satisfaction.

We also looked to maximise Mrs G’s income by advising her of her benefit entitlement.

Age Concern Manchester

Key people & contact details

  • Ray Gridley is our Chief Executive
  • Jane Barcoe is our Assistant Chief Executive, and has been taking the lead in developing our partnership with FirstStop
  • Jenny Gregory Stacey Roberts  and Colin Forsyth  are members of our advice team

Our Head Office is between the Central Library and the Convention Centre (formerly the G-Mex) in the City Centre. Our Advice and Advocacy Services are coordinated from here.

24 Mount Street
M2 3NN

Tel: 0161 833 3944
Fax: 0161 833 3945


Silver Click from Age Concern Manchester has landed!

Silver Click from Age Concern Manchester is a new pilot initiative commissioned by Southway Housing Trust. Running from December this year to March 2013, Silver Click is working in line with the Age-Friendly Cities strategy to support those experiencing isolation from a wealth of advice, information and services that are available by way of Computers and the Internet.

The pilot is open to all Southway Housing Trust tenants over the age of 50 living on the Old Moat Estate, Withington and offers Advice, Information and Learning Support (at home and through group sessions) about a number of different topics including purchasing, set up, maintenance, computer basics and much more. A dedicated Telephone Helpline is also readily available throughout the week (Monday – Friday).

For further information or to register your interest you can visit the Silver Click frontpage HERE, Telephone: 0161 437 0717 and ask for “Silver Click”, alternatively queries can be directed via E-mail: You can also follow Silver Click on Twitter HERE and on Facebook HERE.

Let Silver Click help make it CLICK!

Finalists announced in EAC Housing for Older People Awards 2014
Finalists announced in EAC Housing for Older People Awards 2014

Consultation with 3,288 residents of sheltered and extra care housing has identified the 35 finalists in

FirstStop quality assurance framework published
FirstStop quality assurance framework published

The publication of its quality assurance framework marks an important step in the development of the Firs

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