Lincolnshire HIA

If you’re one of the 73,000 Lincolnshire residents who suffer from a long-term, limiting illness or disability, we can help. Whether you’re disabled or simply getting older, we offer specialist advice and adaptations that can make your home safer and more accessible.

Every year in the UK more than 5000 people die in accidents in the home and further 2.7 million are seriously injured*. Our specialist support enables people like you to be safe, comfortable and mobile in your own home.

We’re a local, independent charity dedicated to helping those in need of support to live independently.

*Source: The Royal Society for the Prevention of Accidents

Lincolnshire Home Improvement Agency is part of the FirstStop ‘Managing Money Better’ project funded by Comic Relief under their ‘Managing Money Better programme’ to help provide in-depth tailored advice on the financial issues that older people face when making decisions about their housing and care options. The organisation is concerned that this part of its service reaches people who may be particularly vulnerable, such as those people who fund their own care but need good quality information about their options in order to make the best decisions.

Lincolnshire HIA

Our services

We offer 6 keys services:

Click on any of the above services for more information

An example of the work we do

When Charles and Christine started to find it increasingly difficult to get up the steep step into their home, it made them feel powerless.

They contacted LHIA, who arranged to have some grab rails fitted on either side of the back door and, after speaking with them, arranged another above the bath.

LHIA’s handyperson service arranged a reliable contractor to provide the parts and install the grab rails, and even paid for the funding so the work was at no cost to the couple. 

“It’s such a small change, but it’s made such a big difference,” says Christine. “I don’t have the constant nagging worry in the back of my head of ‘what if I can’t climb the step today?’. I know that I can get into and out of the house with no difficulty and it’s been a huge boost to my confidence.

“It’s changed my life, it honesty has. I don’t feel undermined by my home anymore. LHIA reminded us that it’s our home, and we have every right to make it work for us.” 

“It’s great!” adds Charles. “I can get around much easier than I could before and it was free, which surprised me. But for me the best part of the job isn’t the finished product, it’s how eager to help LHIA’s staff were. Our caseworker, Kate, was fantastic. She was always on hand to offer advice, she’d ring us up to see how we were and if the grab rails were making a difference. They were a crucial contact point for us from our very first phone call.”

Lincolnshire HIA

Key people and contact details

  • Mick King is our Agency Director
  • Catrin Fieldson (pictured left) is our Housing Options Advisor
Tel: 0845 450 9115 (calls charged at local rate)


Write: Customer Relations, Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln, LN6 7AS

Website: Lincolnshire HIA

News about us

‘Crucial support’ in Housing advice for elderly and disabled Lincolnshire residents

We’ve recently recruited Catrin Fieldson to our team as our new Housing Options Advisor. In this role Catrin is uniquely positioned to help elderly and disabled residents of Lincolnshire assess and respond to their housing needs, such as whether to move to a move accessible home, or whether to stay put and adapt the property to aid their changing circumstances.

“The role of Housing Options is to give vulnerable people the support they need to help them make the right housing choice,” Catrin explains. “I visit clients in the comfort of their own homes and try and get a complete picture of their care and housing needs by helping them complete a comprehensive questionnaire that captures how they feel about ALL aspects of their home, from how comfortable they are to how secure they feel, how well they are managing now to how they feel about their future needs.

If their decision is to move to more suitable housing, I will help and support them and allay their fears that they would have to go through the process of moving alone.”
HOOP tool makeover unveiled
HOOP tool makeover unveiled

This week sees the launch of an upgrade to EAC’s popular online HOOP tool.

Leading I&A organisations set out the case for what they do
Leading I&A organisations set out the case for what they do

A new report makes the case for integrated information and advice spanning housing, care and finance.

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