Our plans for the FirstStop service

The FirstStop National service is delivered via this website and our telephone Advice Line. FirstStop Local services are delivered by our partners in each of the English Regions.

Advice Line

We currently deliver our service to around 20,000 people a year, and we intend to continue increasing this. We use customer satisfaction surveys and independent evaluation to monitor our performance and continuously improve the service. We aim to develop ways of measuring the longer term impact of the service on older people’s lives.

Website

We aim to deliver a rich and informative experience to enable many users to access all the information and guidance they need, without having to call our Advice Line. We particularly want to encourage older people to get involved in informing and advising their peers, and we look forward to creating local FirstStop websites jointly with our local partner agencies.

Local partnerships

Our vision is to work in partnership with local authorities and local agencies to help create a network of agencies, each contributing their specific expertise, knowledge and methods of delivery into an integrated service, accessible through many outlets.

View FirstStop partners page

Our first Newsletter carries more detail. 

Download FirstStop Newsletter