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Care homes > Complaints

Advising older people about their care choices in later life (2,186kb)
This self training module is for people who give general advice on a range of topics e.g. money, housing, services, and who wish to be able to advise older people about their care choices in later life.
Complaints about Community Care and NHS Services in England (358kb)
Explains when you can complain, how to go about it and the complaints procedure, if you are not satisfied with the services you are getting from the social services or the National Health Service.
Complaints about Community Care and NHS Services in Scotland (244kb)
Explains when you can complain, how to go about it and the complaints procedure, if you are not satisfied with the services you are getting from the social work department or the local Health Board.
Complaints about Community Care and NHS Services in Wales (604kb)
Explains when you can complain, how to go about it and the complaints procedure, if you are not satisfied with the services you are getting from the social services or the National Health Service.
test resource (6,036kb)
testing

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