Information resources

EAC and FirstStop have a range of online, and offline, information resources that are available to members of the public and professionals. Increasing the availability and quality of information and advice is at the heart of everything we do and this is why we value so highly the following information resources.


EAC Resident Consultation Service (RCS)

Consultation format


Typically residents play the card game for about an hour, making a social event of it. The consultation can be organised by the residents or by the scheme manager or warden who should not be present during the game, nor see the score sheets.
In small retirement developments a single group of 4 to 8 residents might take part; in large schemes several such groups submit their returns. Generally, a 20% participation rate is the minimum required for reliable results, and 25+% is preferable.
The 28 cards are arranged into 4 main topics: Where we live, My home, Services and Lifestyle. Sixteen cards invite the residents to discuss statements and agree on a score; the other 12 cards ask for individual scores which do not have to be agreed with the other players. Consultation packs for use in extra care schemes include additional statements about care services and meals. Score sheets are returned confidentially to EAC. Each consulted scheme is automatically entered for EAC’s annual National Housing for Older People Awards.
The rules, the score sheets and each card can be seen in the annual Reports of each National Housing for Older People Awards.
The Reports
For each scheme surveyed, residents’ scores are collected and analysed by EAC to produce a confidential Provider Report, available only to the organisation which has commissioned it.
Each report is self-contained and includes an explanation of the consultation methodology, an overview of national findings to date, and three pages of results specific to the scheme. At both summary and detailed levels these pages highlight areas where the scheme performs well and not so well.
When several schemes managed by one organisation have used the RCS, their landlord or manager, or the consultation’s commissioner, will also receive spreadsheets allowing easy instant comparisons between the schemes.
More information plus videos and sample report at http://www.housingcare.org/providers/eac-resident-consultation.aspx

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FirstStop Advice Service

If you would like to get in touch with one of our trained advisors to discuss any matters relating to housing, care or related finance, then you can contact our advice service in any of the following ways:


Email: info@firststopcareadvice.org
Read our information factsheets: http://www.housingcare.org/information/publisher-23740-firststop-advice.aspx
Livechat: Available via the HousingCare website five days a week. (Monday to Friday, 10:00am – 4:00pm)
Write: EAC FirstStop, 3rd Floor, 89 Albert Embankment, London, SE1 7TP
Get further help from EAC and FirstStop: http://www.housingcare.org/help.aspx

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Resource Library

Quick access to around 1000 publications and resources, produced by a wide range of organisations, and selected for their relevance to housing and care advisors and caseworkers.


Search the library by keywords, subject matter or publisher. All bar a handful of titles are available to download and print free.

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Guides and factsheets

Quick access to around 800 titles produced by a wide range of organisations, and selected for their relevance to housing and care advisors and caseworkers.


Search the library by keywords, subject matter or publisher. All bar a handful of titles are available to download and print free.
If you feel that jointly branded, or localised, versions of our factsheets and guides would be beneficial to your organisation and clients, please get in touch with our Development Advisor, Adam Hillier.

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HousingCare.org

Our sister website, www.HousingCare.org, provides access to EAC’s extensive information resources. Of particular interest to professional users are:


Home services directory

Information on over 7,000 services that can help older people live safely and well at home. From transport services to telecare; gardening to day centres; personal care to support for carers. Also includes details of local information and advice, casework, advocacy and brokerage services.
Both quick and advanced searches are available, plus handy shortcuts to services by type, location or provider. PDF reports are easily generated for printing or emailing to your clients.

Accommodation Directory

Information on all 38,000 UK specialist housing schemes and care homes for older people. Includes sheltered & retirement housing, extra care & assisted living, Abbeyfields & Almshouses.
Our ‘Quick search’ produces results in seconds; an ‘Advanced search’ enables you to be as selective as you like. Or select from the left bar list of shortcuts to favourite searches – including up to the minute details of vacancies available now.
PDF reports are easily generated for printing or emailing to your clients.

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Housing Options for Older People (HOOP)

HOOP is a technique for appraising options, and incorporates 2 main elements:

  1. a comprehensive assessment of your current housing;
  2. identification of any information you need about possible solutions or alternatives.
It takes the form of a questionnaire, asking your client to focus in turn on different aspects of their home situation – size, condition, comfort, location, managing, costs and so on. It is designed for use by older people themselves, or working with an advisor.
Local FirstStop partners have found localised versions of the HOOP tool useful in identifying what information their clients need, as well as helping you find it. It can act as a talking point, to open up a wider discussion about housing options that may be available to them and is therefore often a good initial exercise when working with a new client.
If you would like to get in touch with us about localised some of HOOP’s content for your area, then please contact our Development Advisor, Adam Hillier.

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Help us maintain our resources

Local knowledge (and energy!) is invaluable to maintaining EAC’s collection of information resources. There are many ways in which you can help, including:

  • Telling us about services your clients have used and rate highly
  • Suggesting titles to include in our library – particularly ones with a local slant
  • Persuading local housing and care home providers to keep their records up to date
  • Providing photos, videos and brochures to help us flesh out our picture of services and facilities

Take a look at the ‘For providers’ menu in HousingCare (http://www.housingcare.org/providers.aspx) for more ideas.